The owner of the online store E-SHOP (hereinafter referred to as the Online Store) is AS Võru Empak (registration code 10081991), located at Kubja tee 36, Võls village, Võru parish, Võrumaa.


Validity of the sales contract, product and price information


  • The Terms of Sale apply to goods from the Online Store
  • The prices of the products sold in the online store are indicated next to the products.
  • The price includes a delivery fee
  • Delivery fee depends on the buyer
  • The goods are delivered free of charge from the factory.
  • The delivery fee is shown to the buyer in the order
  • The ordered goods will be delivered by courier to the customer’s desired location.
  • Room delivery and unpacking-installation services are not offered.
  • The goods’ packaging is not disposed of by the goods’ supplier.
  • Information about the product is provided in the Webshop with the product
  • For additional questions, call 7821919 or write to


Forming the order

To order the product, you must add the products to the shopping cart. To complete the order, you must fill in the required data fields and choose the appropriate method of delivering the products. The amount of the fee is then displayed on the screen, which can be paid via a bank link or using another payment solution.

The contract enters into force from the receipt of the amount to be paid to the current account of Võru Empak AS.

If the ordered goods cannot be delivered due to the shortage of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned, generally within 1-2 working days. Depending on the payment method, it may take up to 7 working days to arrive.




Goods are sent only within Estonia

The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method.

Shipments within Estonia generally arrive at the destination specified by the buyer, on working days, within 6-8 weeks from the date of sale.

The products in the find corner can be delivered within 14 calendar days.


Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days

The right of withdrawal does not apply if the buyer is a legal entity.

In order to use the 14-day right of return, the ordered goods must not be used in any other way than is necessary to make sure of the nature, characteristics and functioning of the goods in a way that is allowed for testing the goods in a physical store.

If the goods have been used for purposes other than what is necessary to verify the nature, characteristics and functioning of the goods, or if they show signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.

In order to return the goods, you must submit an application for withdrawal from the purchase of the goods, the form of which can be found here: application for withdrawal, and send it to the e-mail address within 14 days of receiving the goods at the latest.

The cost of returning the goods is borne by the buyer, unless the reason for the return is that the item to be returned does not correspond to what was ordered (e.g. a wrong or defective item).

When receiving the goods from the factory or the courier, the buyer must make sure that the goods and the goods’ packaging are intact. If the product or product packaging is damaged or broken, it must be fixed together with the courier. For fixation, we ask the buyer or the courier to photograph the damage on the goods and packaging. We ask to send pictures of damages to

The buyer must return the goods within 14 days after submitting the application or provide proof that he has handed over the goods to the carrier of the goods within the aforementioned period.

Upon receiving the returned goods, the online store will return to the buyer immediately, but no later than 14 days after receiving the withdrawal, all fees received from the buyer under the contract.

The online store may refuse to issue refunds until it has received the item that is the subject of the contract or until the buyer has provided evidence that it has returned the item, whichever occurs first.

If the buyer has explicitly chosen a delivery method other than the cheapest usual delivery method offered by the Online Store, the Online Store does not have to refund the cost to the consumer that exceeds the cost associated with the usual delivery method.

The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.


The right to file a claim

The online store is responsible for the non-compliance of the goods sold to the buyer with the contract conditions or a defect that already existed at the time of handing over the item and that appears within two years from the handing over of the goods to the buyer. It is assumed that the item was handed over to the buyer within the first year, the defect was already present at the time of handing over the item. It is the Webshop’s responsibility to refute the corresponding assumption.

The buyer has the right to contact the online store within two months at the latest if a defect appears, by sending an e-mail to

The online store is not responsible for defects that have arisen after the delivery of the goods due to the consumer’s actions or inaction (incorrect use, accident, etc.) or if it is normal wear and tear due to normal use of the item.

If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Webshop will return all fees associated with the sales contract to the buyer.

The online store responds to the consumer’s complaint in writing or in a form that enables written reproduction within 15 days.


Direct marketing and processing of personal data

The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver goods.

Solving arguments

If the buyer has complaints about the Online Store, they must be sent by e-mail to or by calling 7821919.


If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. You can familiarize yourself with the procedural conditions and submit an application here. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer’s complaint by the commission is free of charge.


The buyer can turn to the platform for resolving consumer disputes of the European Union.